Getting Started

• About Freewallet and supported cryptocurrencies
• How can I enhance my account security?
• I want to request a feature. How can I do that?
• Is Freewallet a completely free service?
• Values and Ideals that Freewallet follows

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How to?

• Why does Freewallet look different?
• How to verify email using Freewallet app?
• How do I log in with my Apple ID?
• Is Facebook Login No Longer Available?
• How do I login with a phone number?

Account

• How to pass the Freewallet KYC procedure?
• How to restore my account if I lose my phone?
• How can I restore a forgotten password?
• How to get my wallet address to deposit crypto?

Security

• How to stop an intruder from using my email?
• AML policy and your account blocking
• 2FA Protection and benefits of using it
• What is Cold Storage in crypto and why is it safe?
• My withdrawals blocked after password recovery

Frequent questions

• I need a refund. In what cases can I expect it?
• Is the wallet address safe to display publicly?
• How to verify the status of your transaction in the blockchain?
• I need my private keys. Can you provide them?
• Why do I have zero balance after the update?