Freewallet Customer Support - logo
Back to Freewallet Submit a ticket My Tickets
Welcome
Login
  1. Solution home
  2. Freewallet Help Center

Freewallet Help Center

Getting Started

  • About Freewallet and supported cryptocurrencies
  • How can I enhance my account security?
  • I want to request a feature. How can I do that?
  • Is Freewallet a completely free service?
  • Values and Ideals that Freewallet follows
  • Why do I need to pay Blockchain network fee?
  • What do blockchain confirmations mean?
  • Smart contracts and advanced protocols
  • Instant transfers and their advantages
  • How to earn Bitcoin? 5 ways to do that

How to?

  • Why does Freewallet look different?
  • How to verify email using Freewallet app?
  • How do I log in with my Apple ID?
  • Is Facebook Login No Longer Available?
  • How do I login with a phone number?

Account

  • How to pass the Freewallet KYC procedure?
  • How to restore my account if I lose my phone?
  • How can I restore a forgotten password?
  • How to get my wallet address to deposit crypto?

Security

  • How to stop an intruder from using my email?
  • AML policy and your account blocking
  • 2FA Protection and benefits of using it
  • What is Cold Storage in crypto and why is it safe?
  • My withdrawals blocked after password recovery

Frequent questions

  • I need a refund. In what cases can I expect it?
  • Is the wallet address safe to display publicly?
  • How to verify the status of your transaction in the blockchain?
  • I need my private keys. Can you provide them?
  • Why do I have zero balance after the update?
Freewallet
  • About Us
  • Blog
  • Exchange
  • Request a Feature
  • Mnemonic converter
  • Partners
Knowledge base
  • F.A.Q.
Support
  • Contact us
  • Track transaction
  • Status Page

© 2016 — 2022. Wallet Services Ltd. All rights reserved.