We'd like to announce that our service was migrated to a new wallet platform to improve your experience.
What's changing
This migration is designed to overall experience by introducing:
- multi-chain support;
- faster and more cost-effective swaps and payouts;
- improved platform stability, reliability, and security;
- a modern infrastructure that will support future enhancements.
Login changes
Your login on the new platform will be your email address.
This applies to users who previously signed in using:
- Apple;
- Facebook;
- Phone number.
Google users may continue Google Sign-In or log in with their email address and password after setting one.
Depending on how you previously signed in, you may need to set a password.
Google users
You can set a password and continue signing in with either:
- Google;
- Email and password.
Apple, Facebook, or Phone number users
Setting a password is required before you can access the new platform. After creating your password, you will sign in using your email address and password.
Important to know
Security notice
For your protection, payouts are automatically disabled for 48 hours after setting or changing your password. If you need access to payouts sooner, please contact our Support Team. We can assist with early removal of the restriction after completing the required verification process.
Pay-in addresses
Your previous addresses may remain active for some time after the migration, but over time they will become inactive. Therefore, we strongly recommend generating a new pay-in address for your transactions.
Transaction history
Please note that your previous transaction history that was available in an account before the migration is not available in the new interface.
iOS and Android applications
At this stage, a new platform is available as a web application. Native mobile applications for iOS and Android will be released soon.
Need help?
If you experience any issues accessing your account after the migration, including login problems, or have any questions regarding the new platform, please let us know.
We will be happy to assist you.