Frequent questions

I need a refund. In what cases can I expect it?
This article will be helpful if: you sent coins/tokens to the Freewallet address, and they didn’t reflect in your account; the transaction failed, but...
Wed, 26 Aug, 2026 at 1:28 PM
Is the wallet address safe to display publicly?
If you would like to receive tips, payments, or donations, you can safely share your wallet address publicly. A wallet address is designed to be shared and ...
Wed, 26 Aug, 2026 at 1:28 PM
How to verify the status of your transaction in the blockchain?
Take a look at these two charts showing the current number of pending transactions on the Bitcoin and Ethereum networks: Bitcoin: https://www.blockchai...
Wed, 26 Aug, 2026 at 1:28 PM
I need my private keys. Can you provide them?
Freewallet is a hosted wallet, that’s why it’s not possible to provide the private keys to the individual wallet addresses. Doing so would prevent you from ...
Wed, 26 Aug, 2026 at 1:28 PM
Why do I have zero balance after the update?
If you logged in and your balance is zero, in most cases, it is likely that you have logged in with the different credentials than you’ve used previously, a...
Wed, 26 Aug, 2026 at 1:28 PM